Shipping policy

Shipping policy

Delivery area

We deliver to Germany and to all other countries of the European Union.

Processing

Orders are processed and shipped on working days (Monday to Friday).

For pre-orders, processing may take longer. The exact shipping date is stated on the product page and will be confirmed by email after we receive your order. Made-to-measure shoes are made after we receive your footprint; the production time is stated on the respective product page.

Shipping costs

• Germany: free
• Austria: flat rate of €4.95 per order (DHL Standard)
• Other EU countries: flat rate of €9.95 per order (DHL Standard)
• Made-to-measure shoes: free shipping to all delivery countries
• Bespoke Box (footprint kit for made-to-measure shoes): shipping and return free of charge to all delivery countries

Shipping costs are shown at checkout before you complete your order.

Delivery time

Delivery usually takes:

• Germany and Austria: 1–3 working days
• Other EU countries: 3–5 working days

Please note that these are typical delivery times, which may vary depending on the carrier or external circumstances.

Customs

No customs duties apply within the EU.

Carrier

Orders are usually shipped with DHL or a comparable carrier.

Tracking

As soon as your order has been shipped, you will receive an email with a tracking number so you can follow your order.

Exchanges and returns

Exchange for a different size: free of charge in Germany; in other EU countries you pay the return shipping costs and we cover the shipping of the new size. For a return (money back), you pay the return shipping costs. For details, please see our “Right of withdrawal” policy.

Shipping delays

In rare cases, delays may occur, for example due to:

• high demand
• public holidays
• weather conditions
• problems at the carrier

If this happens, we will let you know as soon as possible.

Damaged or lost parcels

If your parcel is damaged, please document the damage as thoroughly as possible with photos or, if necessary, a video.

If your order arrives damaged or is lost, please contact us as soon as possible at: support@octavianoshoes.com. As a consumer, you do not bear the shipping risk; we will arrange a replacement or refund.

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Contact

If you have any questions about our shipping policy, you can contact us at any time:

Luca Schmiel Gamarra, trading as: Octaviano Shoes.
Email: support@octavianoshoes.com